Customer Support

The Many Faces of Customer Support in a SaaS World

By | 2017-08-07T20:12:59+00:00 January 4th, 2017|Customer Support, Uncategorized|

The Holy Grail of customer support is to have it fully automated, with little or no human interaction, but that’s not usually practical or desirable for many solutions. Good customer support usually goes hand-in-hand with customer satisfaction – and in the SaaS world where user renewals are critical – figuring out the “right” level of [...]